UK Standard: £3. Usually 2 - 5 working days to any UK address including Channel Islands and Isle of Man. Allow up to 14 working days for delivery.
UK Next Day: £6.95. Delivery the following working day for orders placed before 1pm on the previous working day (UK only).
Europe: £7.50. Standard Delivery Only - Usually 4-9 working days. Allow up to 21 working days for delivery.
International: £7.50 Standard Delivery Only - approximately 7-14 working days. Allow up to 21 working days for delivery.
More info on UK and International delivery »
P.O. boxes. Natureza offers the following delivery options:
UK Standard: FREE . Usually 2 - 5 working days to any UK address including Channel Islands and Isle of Man. Allow up to 14 working days for delivery.
UK Next Day: £6.95 . Delivery the following working day for orders placed before 1pm any working day (UK only).
Europe: £7.50 . Standard Delivery Only - Usually 4-9 working days. Allow up to 21 working days for delivery.
International: £7.50 . Standard Delivery Only - approximately 7-14 working days. Allow up to 21 working days for delivery. Any fees charged by customs are the sole responsibility of the customer.
DELAYED / LOST ORDERS: Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period of time has elapsed. Naturezame is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
RECIPIENT'S SIGNATURE: For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.
We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two.
Once an order has been placed, our immediate processing means we are not able to stop it being dispatched, even if you have not received your Dispatch Confirmation or you email us to cancel your order immediately after placing it. We will be happy to assist you return your order once you have received it.
In the event that a product that you have ordered is out of stock, we will contact you inmediately. If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel.
WRONG ADDDRESS / CORRECTIONS
We are not able to make address changes or corrections to orders once placed. If the delivery address provided by you at checkout is incorrect or incomplete, we are not responsible for the lost of your order. In the case your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.
If you would like any additional information about deliveries to the UK or internationally, please, contact our customer service team via our Contact Us form.
NATUREZAME will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Naturezame in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.
To return any items to Naturezame, please, follow these steps:
1 - Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team via our Contact Us form.
2 - Return items. Send the items you wish to return to Naturezame following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Naturisimo is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:
19 Hungerford Avenue
3 - Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
NON- RETURNABLE ITEMS
Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty. Non returnable items are marked with an asterisk (*) on their names.
Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
Naturezame reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
DAMAGED OR WRONG ITEMS
We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact our customer service team as soon as possible via our Contact Us form. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.
Your statutory rights are not affected.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Naturezame in their original, unopened and unused condition. This does not apply to Special Offers or items that are listed as non-returnable for reasons of hygiene. Please note that credit card charges are not refunded.
To cancel your order, please, inform us by letter to: Notice of Cancellation, Customer Care, Naturezame, 19 Hungerford Avenue, Slough, SL2 1LH, UK, or contact our customer service team via our Contact Us form, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, we can NOT guarantee we will be able to stop your order being dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your Notice of Cancellation, you will need to return your order following our Naturezame Returns process. Your statutory rights are not affected.